At Hyzal Life Sciences, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the product must be unused, unopened, and in its original packaging.
- Certain health supplements, due to hygiene and safety concerns, may not be eligible for return once opened.
2. Refunds
- Once we receive and inspect your returned product, we will notify you of the status of your refund.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, unless the return is due to a wrong or damaged item delivered by us.
3. Exchanges
- If you received a defective, damaged, or incorrect product, we will replace it free of cost.
- Please contact our support team within 48 hours of delivery with proof (photo/video) of the issue.
4. Non-Returnable Items
- Opened or used supplement bottles
- Products not purchased directly from our official website
- Discounted or clearance items (unless defective/damaged)
5. How to Request a Return or Refund
To start a return, simply:
- Contact us at 📧 hyzal0101@gmail.com or 📞+92328 9599969.
- Provide your order number and reason for return.
- Our support team will guide you through the return process.
6. After-Sale Support
Even after your purchase, our team is here to assist you with guidance, usage instructions, and any product-related concerns.